Cancellations & Returns

Arcandles will allow cancellations of orders only in the event that they have not yet been dispatched. For the avoidance of any doubt, you may not cancel an order after it has been dispatched. 

We accept that you have received a product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect product with the correct product or credit your Credit Card/Paypal Account with a full refund. Return postage will be covered by the buyer.

Custom made orgonite cannot be returned or refunded.

Arcandles is not responsible for colour differences from our website or other information provided as real life crystals for each stone varies. 

Faulty/ Damaged Goods

If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available.

Please note that it is necessary to provide photographic evidence of the damaged goods. In severe cases, we may choose to collect the damaged products from you for Quality Review investigation.

Where goods are believed to be faulty, please notify us of your intent to return the goods in writing, by email info@arcandles.com.au

Return postage will be covered by the buyer.

We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.

Exchanges will be processed within 2 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.

Where a refund is due, this will be processed onto the credit/ debit or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank. 

For any further information, please do not hesitate to email info@arcandles.com.au or 0416290920