Shipping and Returns

Australia Standard Delivery - $8.95 Capped

Express Post service - Next Day Guarantee.
Please check below link to ensure your suburb is covered before purchasing. 

https://auspost.com.au/sending/send-within-australia/express-post-parcels/express-post-guarantee

International Delivery - Postage will be based on weight. If you cannot find your country when placing an order. Please contact us to get a shipping quote.

We understand the importance of your order and aim to dispatch all products as soon as possible. As all candles are individually handmade and poured please allow 4-10 days (in Aust) and 7-25 days (Worldwide) for your order to arrive, once dispatched (3-4 days). All deliveries are sent via Sendle Courier.

Once the parcel has been dispatched to your shipping address, Arcandles takes no responsibility for any damage or theft that may occur. Arcandles cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in the cases of adverse weather conditions. Ensure correct address has been entered during checkout, we cannot be held responsible for incorrectly entered delivery addresses. You will be notified via email when your order has been dispatched. 

Cancellations & Returns

Arcandles will allow cancellations of orders only in the event that they have not yet been dispatched. For the avoidance of any doubt, you may not cancel an order after it has been dispatched. 

We accept that you have received a product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect product with the correct product or credit your Credit Card/Paypal Account with a full refund;  

Faulty/ Damaged Goods

If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available.

Please note that it is necessary to provide photographic evidence of the damaged goods. In severe cases, we may choose to collect the damaged products from you for Quality Review investigation.

Where goods are believed to be faulty, please notify us of your intent to return the goods in writing, by email info@arcandles.com.au

Return postage will be covered by the buyer.

We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.

Exchanges will be processed within 2 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.

Where a refund is due, this will be processed onto the credit/ debit or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.

 

For any further information, please do not hesitate to email info@arcandles.com.au

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