Privacy Policy

Arcandles respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Arcandles ("Arcandles", "we", "us" or "our") collects, uses, stores and protects your personal information when you visit our website, purchase our products, book our services, or interact with us.

By accessing our website or providing your personal information to us, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

This Privacy Policy is governed by the laws of New South Wales, Australia.

Personal Information We Collect

When you shop with Arcandles, create an account, subscribe to our communications, contact us, or book our services, we may collect personal information including:

Name
Email address
Phone number
Billing and delivery address
Order details and purchase history
Payment information processed through secure third-party payment providers
Marketing and communication preferences
Information provided when contacting us or making enquiries
Information provided when booking services, workshops or appointments

We only collect personal information that is reasonably necessary to provide our products and services, process transactions, communicate with you and improve your experience with Arcandles.

How We Collect Your Personal Information

We may collect personal information when you:

Place an order through our website
Create an account
Subscribe to our newsletter or marketing communications
Contact us through email, social media or our website
Book a spiritual service, workshop or appointment
Participate in promotions, competitions or events

We may also automatically collect certain information when you browse our website through cookies and similar technologies.

How We Use Your Personal Information

Arcandles may use your personal information to:

Process and fulfil your orders
Deliver products and services to you
Manage bookings and appointments
Communicate with you regarding your orders or enquiries
Provide customer support
Send marketing communications where you have provided consent
Improve our website, products and services
Understand customer preferences and improve your shopping experience
Prevent fraud, misuse or unauthorised transactions
Meet our legal and regulatory obligations

Payment Information

Payments made through our website are processed securely by third-party payment providers.

Arcandles does not store your full credit card details.

Payment providers may include Shopify Payments, PayPal, Afterpay and other payment methods available at checkout. These providers collect and process information according to their own privacy policies and terms.

Cookies & Website Analytics

Arcandles uses cookies and similar technologies to improve your website experience.

Cookies help us:

Remember items in your shopping cart
Maintain website functionality
Understand how customers use our website
Improve our products and services
Provide relevant marketing and advertising

We may use third-party services including Shopify, Google Analytics, Google Ads, Meta/Facebook advertising tools and other marketing platforms.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

Marketing Communications

With your consent, Arcandles may send you marketing communications including emails, SMS messages or other updates about:

New products
Promotions
Events
Offers
Business updates

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Arcandles does not sell, rent or trade your personal information to third parties.

Disclosure of Personal Information

Arcandles may share your personal information with trusted third parties where necessary to provide products and services, including:

Shopify and website service providers
Payment processors
Shipping and delivery providers
Email and SMS marketing platforms
Analytics and advertising providers
Professional advisers, including accountants or legal advisers where required
Government authorities where required by law

We only provide information that is reasonably necessary for these parties to perform their services.

Overseas Disclosure

Some third-party providers used by Arcandles may store or process information outside Australia.

We take reasonable steps to ensure that these providers handle personal information appropriately and protect your privacy.

Security of Your Information

Arcandles takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

While we take reasonable precautions to protect your information, no online transmission method can be guaranteed to be completely secure.

Access and Correction of Your Personal Information

You may request access to personal information we hold about you or request that inaccurate information be corrected.

To make a request, please contact us:

Email: info@arcandles.com.au

We may ask you to verify your identity before providing access or making changes to your personal information.

Privacy Complaints

If you believe your privacy has been breached or you have concerns about how we handle your personal information, please contact us:

Email: info@arcandles.com.au

We will review your concern and aim to respond to enquiries during our business trading hours.

Spiritual Services & Personal Information

If you book Arcandles spiritual services, including SRT, tarot readings, workshops or other sessions, any information provided will only be used for the purpose of managing your booking and providing the requested service.

Information shared during spiritual sessions will be treated respectfully and confidentially, subject to any legal requirements.

Please refer to our Service Terms and Conditions for further information regarding spiritual services.

Third-Party Links

Our website may contain links to third-party websites or services.

Arcandles is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

Arcandles may update this Privacy Policy from time to time.

Any changes will be published on this page, and we encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@arcandles.com.au

Arcandles
Australia